Terms and Conditions

These terms do not effect your statutary rights
PLEASE REVIEW THE FOLLOWING CONDITIONS CAREFULLY BEFORE PURCHASING PRODUCTS FROM Bartram THE FOLLOWING CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.

Your purchase of a product or service from Bartram is governed by these terms and conditions. Please read them carefully. Placement of an order indicates your acceptance of these terms and conditions of sale and our terms for use of this site. If you do not agree to these terms, please leave the site and do not proceed further with your order. Bartram reserves the right to make changes to this website and these terms and conditions of sale and our terms of use at any time, without notice.

Cancelling Your Order
If you wish to cancel your order we will refund you in full providing we receive confirmation of your decision to cancel by email or telephone before the goods are packed or shipped. Orders must be cancelled within 24 hours, if orders have been packed or shipped you will have to bear the return postage expenses or may only receive a partial refund.

Returns policy
If you are unhappy with your order then the items must be returned and received by Bartram within 7 days. Bartram will accept any returns based on faulty goods.
Should you return an item you need to notify Bartram by email within 24 hours of receiving the goods.
When corresponding with Bartram please have your order number clearly printed on your e-mail along with your full details.
Please note that Bartram will only accept products returned which are in the same condition and packaging in which they were despatched. A full refund (less postage) will be made when the item has been returned within 7 days in the original packaging and in a resaleable condition. For returned goods the cost of shipping will be born by the customer unless damaged. Customers are advised to return goods by recorded delivery as refunds will not be given for goods lost in transit.

ALL RETURNS WILL INCUR A HANDLING FEE OF 15% UNLESS FAULTY.

Currency
The price you pay is in pounds sterling.

Copyrights and Trademarks
Tradenames, trademarks, are owned by their respective companies and are used for clarification purposes only.

Images
All images on the site are owned by Bartram  or their respective companies and are subject to copyright

Order Acceptance Policy
Bartram reserves the right to refuse service, to close accounts, to cancel orders, or to terminate affiliate and other marketing programs that it deems harmful to the company.

Risk of Loss
Bartram  is responsible for all products until such time that they leave the warehouse and are handed to a third-party carrier for final delivery. Although we take steps to ensure your product is sent first class special delivery with insurance, we cannot accept responsibility if you, the client, inputs an incorrect shipping address.

Faulty/Damaged products
Any faulty or damaged products must be reported to Bartram by e-mail within 24 hours of receiving the goods and a detailed account of the problem is required.

Exchange Items

Parts that are exchange only. Please send the old unit first.  Then once we have it we will ship your order.

These terms do not effect your statutary rights